Will smart machines really replace human workers? Probably not. People and AI both bring different abilities and strengths to the table. The real question is: how can human intelligence work with artificial intelligence to produce augmented intelligence.
Chess Grandmaster Garry Kasparov offers some unique insight here. After losing to IBM’s Deep Blue, he began to experiment how a computer helper changed players’ competitive advantage in high-level chess games. What he discovered was that having the best players and the best program was less a predictor of success than having a really good process.
Put simply, “Weak human + machine + better process was superior to a strong computer alone, and more remarkably, superior to a strong human + machine + inferior process.”
As leaders look at how to incorporate AI into their organizations, they’ll have to manage expectations as AI is introduced, invest in bringing teams together and perfecting processes, and refine their own leadership abilities.